Your email will be reply within 24 hours by one of our support staff or the webmaster of this website. Thank you in advance for contacting us.
Contact us by Fax:
UK Fax No: 44-870-131-4562
RCScale.co.uk is a new privately owned eCommerce Website. Our mission is to provide a secured shopping environment for low price electronic products to the customers around the world.
Your orders from RcScale.co.uk are safe and 100% protected - all credit card transactions are
processed by PayPal (an eBay company) with the latest 128 bit SSL Technology*. Our web server is hosted in a "HACKER SAFE"** server facility.
* 128 bit SSL Technology is the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your online order information secure.
** HACKER SAFE sites help protect you from identity theft and credit card fraud. "Hacker Safe" Web sites are tested and certified daily to pass the SANS/FBI Internet Security Test.
We accept PayPal and major Credit Cards (Visa, Master Card, Discover, American Express, Dinners, JCB), eCheck and Bank Transfer.
We offer Air Mail Delivery (Tracking is not available for Air Mail) for all orders and Express Delivery (Tracking is available for Express Delivery) for some orders (Express delivery will be available for all products soon).
We provide Standard Air Mail shipping and Express Delivery, we can ship all orders to our customers around the world in a short period of time. All our orders will be send from our Asia Office (not from UK), so please be aware that you may need to pay for the import taxes (or may not), depend on your country's import tax policies.
Why we ship the orders from Asia?
As you may know, we sell all the RC products at very low price. We purchase all products directly from the Factories located in China. And send all orders to our customers from our Asia Office which will allow us to offer our customers around the world with the best price than the other sellers can offer.
Expected Delivery Time:
Express Delivery: 2 - 4 days to USA, 3 - 5 days to UK
Air Mail: 6 - 10 working days to North America and Europe.
Return / Exchange Policy:
Our return / exchange policy is very simple. If the item we sent you is defective when you received the shipment from us (NOT AFTER USE), you can report to us by email for return / exchange / refund arrangement.
Request(s) for return or exchange and report(s) of missing or damaged part(s) must be received within 7 days of your receipt of merchandise(s). We reserves the rights to entertain requests received thereafter.
All returns are subjected to a 18% restocking fee. There is no return once the merchandise box is opened. Exchange is possible only if the merchandise is found to be genuinely defective at the point of receipt.
Items returned must be in as-new conditions with the packing slips, manuals, accessories and all other items intact in original packaging. Returned merchandise must be received from our customer before we will process and ship out any replacement. All merchandise should be returned to us by shipping carriers with safe method which provides proof of shipment (just in case your item does not reach us. so you can check with your local shipping carrier.) We will not responsible for the lost of returned merchandise in shipping.
Shipping and handling charges for all orders are non-refundable, as we have paid the Post Office to send the shipmant and the Post Office will NOT refund the postage cost back to us after they processed the shipment. Customer will be responsible for the return shipping cost to send return back to us. For returned merchandise that is found to be genuinely defective, we ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fees.
We reserves the right to return merchandise to its customer and not refund money, if we in our opinion deem that the merchandise has been used, crashed, abused, misused or modified in any form, or has been damaged by water, dust, or other contaminants.
*All items are tested 3 times to make sure they are working properly before we ship them to our customers.
** Please inspect the product when you received the shipmnent, identified any issue and report to us BEFORE you try to fly / use it. Please also check over the product (especially the helicopters and air planes) and make sure they are all good everytime before use (or taking to the air).
*** Return / exchange / refund is not allowed if the item has been used or flew. Please understand that RC helicopters and airplanes can crash if mistake made or you do not know how to fly, any kind of crash or hard landing may caused damage(s) to the helicopter or plane. We have no control over your flying skill, behavior or the conditions you have chosen to fly in. We tested all products before shipment as we stated above, if you have any problem with the aircraft or other product(s) you ordered from us, please report it at the time when you received the shipment (not after use please). If you used / flew the product, or crashed product, no matter what the reason. We are sorry but we can not be responsible for your crash or use.
**** These terms applied to all sales made from our website, email, or fax. If you do not agree our terms, please do not make the order.
We reserves the right to amend this policy without further notification(s).